Shipping policy

We are committed to delivering your orders safely and on time. Please read the following shipping information before placing an order.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Orders may require additional processing time during sales, promotions, holidays, or periods of high order volume.

Once your order has been shipped, you will receive shipping and tracking information where available.

2. Delivery Time

Delivery times may vary depending on the delivery location, courier service, weather conditions, holidays, and other circumstances.

Estimated delivery timelines shown at checkout are provided as a general indication and may vary.

Delays caused by courier partners, natural events, incorrect addresses, or circumstances beyond our control may occur.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on the delivery location, order value, product, or applicable promotional offers.

4. Order Tracking

Once an order has been shipped, tracking information may be provided through the available tracking system.

Customers can use the tracking information to check the current status of their shipment.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please make sure that your name, phone number, address, city, state, and PIN code are correct before placing an order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

6. Failed Delivery

If a delivery attempt is unsuccessful due to the customer being unavailable, an incorrect address, an unreachable phone number, or other reasons, the courier partner may make additional delivery attempts.

If the order is returned to us after multiple failed delivery attempts, additional shipping charges may apply for reshipping the order.

7. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please document the condition of the package and contact customer support as soon as possible.

Photographs or videos of the package and product may be requested to investigate the issue.

8. Lost or Delayed Shipments

Although we work with reliable delivery partners, shipping delays or lost shipments may occasionally occur.

If your order appears to be significantly delayed or lost during transit, we will work with the relevant delivery partner to investigate and provide an appropriate resolution.

9. International Shipping

International shipping may not be available for all locations. Where international shipping is offered, applicable shipping charges, customs duties, taxes, and other fees may be the responsibility of the customer.