Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, you may be eligible for a return, replacement, or refund according to the conditions below.

1. Eligibility for Returns

A return or replacement may be accepted if:

The product received is damaged or defective.
You received the wrong product, size, color, or variant.
The product is significantly different from the product description.
The product is unused and in its original condition, where applicable.

Products must be returned with their original packaging, tags, labels, and accessories.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable reasons.

Items that have been worn, washed, altered, damaged after delivery, or used improperly may not be accepted for return.

3. Return Request

Customers should contact customer support as soon as possible after receiving the order if there is an issue with the product.

For damaged, defective, or incorrect products, customers may be asked to provide clear photographs or videos of the product and packaging to help us verify the issue.

4. Product Condition

Returned products must be:

Unworn and unused
Unwashed
Free from stains, perfume, makeup, or other marks
In original packaging
With original tags and labels attached
Accompanied by all accessories, if applicable

Returns that do not meet these conditions may be rejected.

5. Refunds

Once the returned product is received and inspected, the refund request will be reviewed.

If the return is approved, the applicable refund will be processed through the original payment method or another suitable method, depending on the payment option used for the order.

The time taken for the refund to appear in the customer's account may vary depending on the payment provider or bank.

6. Exchanges

If an exchange is available, it may be provided subject to product availability.

If the requested size, color, or product is unavailable, a refund or another suitable resolution may be offered.

7. Wrong or Damaged Products

If you receive a damaged, defective, or incorrect product, please contact customer support as soon as possible.

We may request photographs or videos showing the product, packaging, shipping label, and issue before approving a replacement or refund.

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

For products that are damaged, defective, or incorrectly delivered, return shipping may be arranged or covered where applicable.

For other eligible returns, applicable shipping or return charges may be deducted from the refund.

9. Cancellation

Orders may be cancelled before they are shipped, subject to the order status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process after delivery.

10. Refund Delays

If an approved refund has not appeared after the expected processing period, customers should first check with their bank or payment provider. If the issue continues, customer support can be contacted for assistance.